Resident Care Specialist

1 week ago

Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

Job Summary

Special Service for Groups, Inc- HOPICS is seeking a skilled Resident Care Specialist to join our team. As a Resident Care Specialist, you will be responsible for providing client care, service coordination, and facility safety plans for interim housing clients. This is a full-time, non-exempt position that requires a strong understanding of the mission, vision, and core values of HOPICS.

Key Responsibilities

  • Provide client assistance to clients daily
  • Work collaboratively with Program Managers, Supervisors, and Direct Service Staff
  • Meet with management staff on a daily to weekly basis to discuss findings
  • Provide light case management, developing individual housing service plans, making linkages, and securing needed services for participants
  • Obtain and maintain the working knowledge of all LAHSA Funded Programs and their eligibility criteria
  • Provide support to the program staff in formulation of program procedures and timely dissemination to staff
  • Meet with participants regularly or as needed to discuss needs, progress, and barriers
  • Assist in developing and implementing client life-skills needs
  • Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client's successful stabilization in permanent housing and coordinate services to foster housing stability
  • Coordinate and Maintain calendar for Case Manager and housing navigators, as needed
  • Provide administrative support/coordination with special projects as necessary
  • He/She will assist clients with identifying employment opportunities, becoming employment readiness, training and placement as needed or requested
  • Ensure that incident reports are submitted and reported within 24hrs of a shift
  • Complete daily room checks, and provide shift pass down clients information after each shift
  • Must travel between HOPICS/Pathway Home program locations to support case managers, housing navigators, and other monitors within the programs
  • Understand and accurately articulate the HUD definition of homelessness and chronically homeless
  • Attend and record all program, department, funding specific and other associated meetings, and training as required or needed
  • Some evenings and weekends required
  • Perform any other appropriate responsibilities as assigned by the Program Supervisor and or Program Manager
  • Ability to understand and carry out oral and written direction
  • Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes
  • Maintain appropriate boundaries with staff and partners; and adhere to SSG's Code of Ethics and HOPICS' Core Values
  • Represent the Agency in a professional manner at meetings and community events
  • Regular attendance required
  • Other duties as needed
  • Must be familiar with and able to provide support to case managers on program related documents, including but not limited to individual service plans, psycho-social assessments, Housing for Health documentation, and internal HOPICS documents
  • Provide case management support to all LAHSA Funded programs, as needed
  • Work with direct service staff to ensure maintenance of and accurate documentation in client files for service coordination/case management, housing placement, move in assistance, community re-integration and any other additional services provided

Requirements
  • Associate degree in systems, Social Services, or other administrative or business sector from an accredited or state-approved college or university, with a minimum of 1-2 years of job-related experience, OR a commensurate combination of relevant education
  • If in recovery, a minimum of three (3) years of being drug and alcohol-free is required
  • High Proficiency in HMIS, Microsoft Word, Excel, Access, and other database programs
  • Able to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
  • Able to communicate effectively, both written and orally
  • A valid California Driver's License and proof of insurance are required, and reliable transportation is required
  • Verification of Employment Eligibility and Background Check is required
  • TB test required (Note: Results may not be more than (3) months before or (7) days after the date of hire and renewed annually thereafter)
  • CPR and First Aid certifications are required within 30 days of employment with the company

Working Conditions
  • May be exposed to highly aggressive clients
  • Must communicate with many sources including public paying agencies, courts, and outside community agencies
  • Local automobile travel is required
  • Some evenings and weekends may be required
  • Sometimes noisy, loud, and disruptive clients

Physical Requirements
  • The Program Manager typically spends time sitting, standing, walking, driving, and carrying (max. 25 lbs.), listening, speaking

Mental Requirements
  • This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: and be able to process information, think, and conceptualize

Equal Opportunity Employer

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer

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