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Front Desk Lead

2 months ago

Fort Worth, Texas, United States Hyatt Place Fort Worth Stockyards Full time
Job Title: Front Desk Lead

At Hyatt Place Fort Worth Stockyards, we are seeking a highly skilled and experienced Front Desk Lead to join our team. As a Front Desk Lead, you will be responsible for creating a memorable experience for our guests by providing exceptional customer service, maintaining a clean and comfortable environment, and ensuring seamless operations.

Key Responsibilities:
  • Guest Experience: Provide warm and welcoming service to guests, responding to their needs and concerns in a timely and professional manner.
  • Team Leadership: Train and develop new team members, conduct daily huddles to ensure clear communication, and provide guidance and support to ensure team success.
  • Inventory Management: Oversee food and beverage inventory, ordering, and FIFO process to ensure efficient operations.
  • Group Reservations: Ensure group reservations are pre-assigned and pre-keyed, and initiate boards for Housekeeping in the morning.
  • Meeting Room Setup: Oversee proper meeting room setup and teardown for internal and external clients.
  • Manager on Duty: Act as Manager on Duty in the absence of management, ensuring seamless operations and guest satisfaction.
Requirements:
  • Education: High School Diploma or GED
  • Experience: Six months experience as a Gallery Host at Hyatt Place
  • Skills: Outstanding customer service skills, ability to work well with other team members, and schedule flexibility
Work Environment:

This position requires continuous movement and occasional lifting or moving up to 20 pounds. Regular use of a computer and different software programs is also required.