Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.
Responsibilities- Register guests and handle room reservations in a timely and efficient manner
- Provide accurate and helpful information to guests regarding hotel services, facilities, and local attractions
- Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
- Process payments and handle cash transactions accurately and efficiently
- Maintain a clean and organized work area, including the front desk and surrounding areas
- Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise
- High school diploma or equivalent required; college coursework in a related field is helpful
- Previous experience in a hotel or related field is preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Basic math skills and ability to handle cash transactions accurately
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer a 401(k) retirement plan and daily pay options.
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