Field Operations Supervisor

2 weeks ago

Seattle, Washington, United States Homeland Patrol Division Security LLC Full time
Job Title: Field Operations Supervisor

At Homeland Patrol Division Security LLC, we are seeking a highly skilled and experienced Field Operations Supervisor to join our team in the Seattle, Washington area.

Job Summary:

The Field Operations Supervisor will be responsible for supervising and overseeing Security Agents, conducting regular patrols and inspections of client properties, and identifying potential security risks or breaches. This role requires strong leadership and customer service skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Supervise and oversee Security Agents to ensure they are performing their duties effectively and efficiently.
  • Conduct regular patrols and inspections of client properties to identify potential security risks or breaches.
  • Remain active in reviewing and updating Post Orders for Agent tours.
  • Work closely with the Director of Operations and Field Coordinators to understand and assist with needs in the field.
  • Demonstrate competency with TrackTik application.
  • Train, monitor, and mentor Agents on proper procedures, protocols, documentation/ incident report writing, customer service, and attire.
  • Provide Agents with feedback and implement corrective actions as needed for lateness, excessive call-outs, failure to comply with post orders and/or tours, uniform compliance, or no call/no show occasions as necessary.
  • Identify and acknowledge top Agents for growth opportunities.
  • Anticipate training needs, job review and providing feedback to security staff.
  • Issue written documentation to Agents when warranted and maintain direct communication with leadership team.
  • Collaborate with clients, law enforcement agencies, and other stakeholders to address security concerns and develop effective solutions as needed.
  • Respond to and resolve any security incidents or emergencies in a timely and appropriate manner.
  • Implement measures to maximize retention by helping to build the HPDS culture.
  • Drive HPD Security company patrol vehicle while on duty.
Requirements:
  • High school diploma or general education degree (GED).
  • Two years of successful experience managing multisite security operations.
  • Strong knowledge of conflict management techniques and ability to de-escalate situations.
  • Must have a valid Washington State Guard.
  • Must have a valid Washington Driver's License and a good driving record; no serious infractions in the past 5 years.
  • Must be a United States citizen, including of U.S. territories and/or commonwealths.
  • Must be at least 21 years of age.
  • Ability to pass pre-employment drug screen and criminal background check.
  • Maintain quality performance, attendance, and a professional appearance.
Preferred Qualifications:
  • Supervisory: 3 years (Preferred)
  • Security: 2 years (Required)
Benefits:
  • 401(k)
  • Sick leave
  • Company provided vehicle
  • Employee Discounts
Work Location:

Seattle, Washington Area/ Multiple locations/ On the Road

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