Landscape Warranty Specialist

6 days ago


Novi, Michigan, United States Great Oaks Landscape Associates, Inc. Full time
Job Overview

At Great Oaks Landscape Associates, Inc., we are seeking a highly skilled Landscape Warranty Specialist to join our team. This role is responsible for ensuring the quality and integrity of our landscape projects.

Key Responsibilities
  • Seasonal Site Visits: Conduct regular site visits during all seasons to monitor and document project progress.
  • Warranty Issue Identification: Identify and diagnose partially complete and completed projects to prevent warranty issues.
  • Communication and Documentation: Communicate with the Sales team and document all warranty issues to ensure timely resolution.
  • Photo Documentation: Download and document photos of project sites on a weekly basis.
  • Team Collaboration: Work closely with the Sales, Production, and Client Services teams to ensure seamless communication and project delivery.
  • Problem-Solving: Utilize a solutions-oriented approach to resolve warranty issues and improve project outcomes.
  • Independence and Autonomy: Work independently with minimal supervision while maintaining a high level of productivity and quality.
Requirements
  • Plant Identification Knowledge: Possess a strong understanding of plant identification and species.
  • Landscape Construction Experience: Have a degree or equivalent experience in landscape construction or a related field.
  • Blueprint Reading: Ability to read and interpret plans and blueprints.
  • Language Skills: Fluency in English and Spanish, both written and spoken, is preferred but not required.
  • Standard Operating Procedures: Knowledge of Standard Operating Procedures for planting, edging, mulching, and lawn installation, as well as construction of various retaining walls and paving installation.
  • Landscaping Experience: Minimum of 1 year of residential and/or commercial landscaping experience.
  • Driver's License: Possess a valid MI state driver's license and an acceptable driving record.
  • Work Schedule: Willingness to work overtime, including evenings and weekends, as needed.
  • Attention to Detail: Must be detail-oriented and quality-driven.
  • Proactive Thinking: Ability to think proactively, plan, and problem-solve.
Additional Responsibilities

This role will also require participation in our snow program during the winter months.



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