Current jobs related to Managed Servic Specialist-Field Support - Novi - Red Level
-
IT Support Specialist
2 weeks ago
Novi, Michigan, United States Zobility Full timeJob Title: Information Technology Support SpecialistWe are seeking a highly skilled and experienced Information Technology Support Specialist to join our team at Zobility. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our computer systems and...
-
IT Support Specialist
3 weeks ago
Novi, Michigan, United States Omega Computer Services, LC Full timeJob Summary**Exciting Opportunity at Omega Computer Services, LC**We are seeking a highly skilled and dedicated IT Support Specialist to join our team at Omega Computer Services, LC. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their computer...
-
Novi, Michigan, United States BLM GROUP USA Full timeJob Title: Field Technical Trainer and Applications SpecialistJob Summary:The Field Technical Trainer and Applications Specialist will conduct internal and external training courses for customers and BLM personnel, providing direct support to the Laser Applications Support team. This role requires a strong technical background, excellent communication...
-
Novi, Michigan, United States BLM GROUP USA CORPORATION Full timeJob OverviewWe are seeking a highly skilled Field Technical Trainer and Applications Specialist to join our team at BLM GROUP USA CORPORATION. As a key member of our Technical Service department, you will play a crucial role in delivering comprehensive training programs and providing technical support to our clients and internal teams.Main...
-
Novi, Michigan, United States BLM GROUP USA CORPORATION Full timePosition OverviewAt BLM GROUP USA CORPORATION, we are a pioneering force in the manufacturing sector, collaborating with cutting-edge enterprises to drive technological progress worldwide. Our team is composed of innovative thinkers and industry leaders committed to shaping the future.About BLM GROUP USA:We pride ourselves on our diverse clientele and a...
-
Field Service Engineer
1 week ago
Novi, United States EOS Full timeField Service EngineerLocation: Detroit/Novi, Michigan regionReports To: Regional Service ManagerWe, EOS - world market leader for industrial 3D printing, is looking for you to support our Field Service team in the Novi/Detroit area in Michigan.TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can...
-
Field Service Engineer
3 days ago
novi, United States EOS Full timeField Service EngineerLocation: Detroit/Novi, Michigan regionReports To: Regional Service ManagerWe, EOS - world market leader for industrial 3D printing, is looking for you to support our Field Service team in the Novi/Detroit area in Michigan.TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can...
-
Field Service Engineer
1 week ago
Novi, United States EOS Full timeField Service EngineerLocation: Detroit/Novi, Michigan regionReports To: Regional Service ManagerWe, EOS - world market leader for industrial 3D printing, is looking for you to support our Field Service team in the Novi/Detroit area in Michigan.TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can...
-
Novi, Michigan, United States BLM GROUP USA Full timeJob SummaryWe are seeking a highly skilled and experienced Field Technical Trainer and Applications Specialist to join our team at BLM GROUP USA. This is a unique opportunity to work with a leading manufacturer of innovative laser systems and software solutions.Key ResponsibilitiesConduct internal and external training courses for customers and BLM personnel...
-
Customer Support Specialist
4 weeks ago
Novi, Michigan, United States Best Buy Co. , Inc. Full timeRole Overview:As a Customer Support Specialist, you play a vital role in embodying our mission by establishing significant connections with our active aging clientele and their caregivers.Key Responsibilities:Customer Support Specialists handle a steady stream of customer inquiries, offering assistance with billing and account management. Your expertise will...
-
Sales Support Specialist
4 weeks ago
Novi, Michigan, United States IAV Automotive Engineering Inc Full timePosition OverviewIAV Automotive Engineering Inc. is excited to present a unique opportunity for a dedicated professional to enhance our sales operations.About Us: IAV Group is a prominent engineering and technical consultancy serving the global automotive sector, boasting a workforce of approximately 8,000 skilled individuals and over 40 years of industry...
-
Field Technical Trainer Applications Specialist
2 weeks ago
Novi, Michigan, United States BLM GROUP USA Full timeJob Title: Field Technical Trainer Applications SpecialistAt BLM GROUP USA, we are seeking a highly skilled Field Technical Trainer and Applications Specialist to join our team. This role will be responsible for conducting internal and external training courses for customers and BLM personnel, as well as providing direct support to the Laser Applications...
-
Clinical Support Specialist
4 weeks ago
Novi, Michigan, United States Michigan Orthopaedic Surgeons PLLC Full timeAbout UsAs the foremost and most extensive orthopaedic team in the state, we have united the medical proficiency of the finest orthopaedic and musculoskeletal surgeons, specialists, and research innovators. Throughout the continuum of care, every provider we collaborate with demonstrates a strong commitment to leadership in education, innovation, and...
-
Hardware Asset Support Specialist
12 hours ago
Novi, United States Autodesk Full timeThe hardware asset management support specialist is responsible for assisting with the lifecycle of hardware assets within the organization, including forecasting, demand management, procurement, deployment, inventory, maintenance, disposal, and repl Support Specialist, Hardware, Support, Specialist, Technology, Management
-
Hardware Asset Support Specialist
1 day ago
Novi, United States Autodesk Full timeThe hardware asset management support specialist is responsible for assisting with the lifecycle of hardware assets within the organization, including forecasting, demand management, procurement, deployment, inventory, maintenance, disposal, and repl Support Specialist, Hardware, Support, Specialist, Technology, Management
-
Behavior Support Specialist
4 weeks ago
Novi, Michigan, United States Bright Behaviour Therapy Novi Full timeJob OverviewPosition: Behavior Support SpecialistAt Bright Behavior Therapy, we specialize in providing Applied Behavior Analysis (ABA), the only scientifically validated therapy for children diagnosed with Autism Spectrum Disorder. Our dedicated team is committed to delivering exceptional therapy to all clients during each session.We are currently looking...
-
Sales Support Specialist
3 weeks ago
Novi, Michigan, United States IAV Automotive Engineering Inc Full timePosition OverviewIAV Automotive Engineering Inc. is excited to present a unique opportunity for a dedicated Sales Assistant to become an integral part of our team.About Us: IAV is a prominent engineering and technical consultancy focused on the global automotive sector, boasting a workforce of approximately 8,000 professionals and over 40 years of industry...
-
IT Support Specialist II
1 week ago
Novi, Michigan, United States Hexagon Manufacturing Intelligence Full timeJob SummaryWe are seeking an IT Support Specialist II to join our team at Hexagon Manufacturing Intelligence. As a key member of our IT department, you will provide technical support and assistance to end-users, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide technical support and assistance to end-users for...
-
Customer Support Specialist
4 weeks ago
Novi, Michigan, United States Best Buy Co. , Inc. Full timeRole Overview:As a Customer Support Specialist, you play a vital role in embodying our mission by fostering significant connections with our senior customers and their caregivers.Key Responsibilities:Customer Support Specialists handle a steady stream of customer inquiries, offering assistance with billing and providing guidance on our services.Skills...
-
Field Service Technician
4 weeks ago
Novi, United States Qualified Staffing Full timeJob DescriptionJob DescriptionField Service Technician ( Machine Maintenance) DIRECT HIREThe pay range is $25 – $42 an hour dependent on experienceMust live within a 1-hour commute of a top 50 US airport. Will spend primarily Monday – Friday at the client site. Home on the weekends. All travel is arranged by a Travel specialist. Will have a company...
Managed Servic Specialist-Field Support
3 months ago
Job Title: Managed Service Specialist – Field Support
Team: Information Technology
Red Level is a progressive and comprehensive technology services leader with a passion for our clients. Red Level develops best in industry solutions and services across the IT landscape to transform our clients enabling them to elevate above their competitors. Red level is an award winning and preferred partner with industry leaders such as Microsoft, Dell EMC, Valo, and VMWare. We deliver high business value by developing the best solutions for clients, providing superior customer service, and delivering it all with the best talent available.
Job Description: Red level is seeking a Managed Services Specialist with demonstrable experience aggressively troubleshooting and resolving often complex technical issues across a variety of technologies and products. Some of these include client devices (workstation, tablet, mobile), server (virtual and physical), security appliances, networking devices, wireless technology, cloud-based email platforms and IaaS services plus a variety of 3rd party line-of-business applications. The managed services specialist will be highly proactive and self-motivated, hungry to learn and apply new technical skills where needed. Must be a creative and highly effective problem solver that is resourceful when faced with the unknown. This position will focus on resolving advanced technical issues (level 3+) as identified for and reported by our clients. The managed services specialist must be flexible and capable of successfully managing a dynamic workload of assignments. This is a client facing role, candidate mut be personable with excellent communication and follow up skills. Client care and satisfaction is Red Level’s #1 priority. In addition to the technical prowess required, the managed services specialist will provide input and recommendations into our continuous improvement process to ensure we are always providing the best possible services to our clients, in the most efficient way, utilizing best in class technologies and processes.
As a Managed Service Specialist on the Managed Service team at Red Level, you will…
- Performs Microsoft Windows Server installations support with in-depth knowledge of areas such as Active Directory, DNS and DHCP services, NTFS Permissions and File Share services, Group Policies and Remote Desktop services.
- Provides Network related troubleshooting and support such WAN and LAN connectivity, routers, firewalls, Wireless platforms and public DNS and IP management
- Experience and troubleshooting capabilities in virtualization platforms, VMware and Hyper-V and also cloud-focused technologies such as Azure.
- Troubleshoots and supports remote access solutions support, such as: LogMeIn, VPN (multi-vendor client-server and site-to-site).
- Troubleshoots and supports Microsoft Windows Desktop and imaging solutions, such as MDT, is a plus.
- Troubleshoots and supports Mac Operating Systems support (Catalina, Mojave, High Sierra) is a plus.
- Troubleshoots and supports and configures Microsoft cloud services (e.g., Office 365, Enterprise Mobility + Security, Azure AD Connect)
- Troubleshoots and supports backup systems
- Provides mobile device support for various platforms including iOS and Android
- Responsive support for critical customer events such as security breaches, malware infections, and server and service outages
- Utilize Red Level’s RMM Platform for remote monitoring and management of systems.
- Proactively communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Identify and escalate appropriate events or situations
- Willingness to grow and diversify your skills via Red Level support training and certification programs
- Exceptional time and workload management skills
To be eligible for the position, you need to meet the following minimum requirements:
Essential Skills and Experience
- Passion for clients and client satisfaction
- Proven hands on and troubleshooting experience in areas such as Desktop, Server, Cloud, Network, peripheral, Backup, Mobility, and Security
- Confident and professional communication skills, client facing and internal
- Highly self-motivated with desire to work in a fast-moving environment
- Technical 2-year degree or demonstrated equivalent hands-on experience.
- At least 1-year experience with Microsoft Desktop and Server OS troubleshooting
- Excellent collaboration and teamwork skills
Set Yourself Apart Skills and Experience
- Mac Operating Systems support (Catalina, Mojave, High Sierra)is a plus.
- Experience with ConnectWise ticketing platform
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, ConnectWise CCPA, SonicWALL CSSA, Cisco CCNA, Cisco Meraki, VMware VCP, Office365, Azure and/or CompTIA+ Certifications.
- Experience with Intune and WVD
Compensation & Benefits
- Base salary, incentive pay program, plus excellent benefits package.
- Opportunities for advancement.
- Outstanding, award-winning work culture.
- Business casual dress code.
- Remote and Flexible work schedule available.
remote work
