Customer Service Representative

4 days ago


Woodinville, Washington, United States Phillips Law Firm Full time
Job Description

**Job Summary**

Phillips Law Firm is seeking a highly skilled and experienced receptionist/operator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing correspondence, and maintaining a professional and organized work environment.

Key Responsibilities:

  • Welcome visitors and clients by greeting them in person or over the phone, and screen daily incoming calls to route to the appropriate personnel.
  • Provide direct administrative support, including managing correspondence, processing incoming and outgoing mail/shipping, and completing errands as needed.
  • Maintain a calm and composed demeanor in a fast-paced and call-heavy environment, with the ability to prioritize tasks and make quick decisions.
  • Utilize strong written and verbal communication skills, with attention to detail and a professional, articulate manner.
  • Maintain office cleanliness and keep reception and conference rooms in order, including daily maintenance of the kitchen area.
  • Work effectively in a team environment with minimal supervision, demonstrating strong ethics and integrity.

Requirements:

  • Minimum 5 lines of experience with a multi-line phone system
  • Law office experience a plus
  • Strong MS Office skills, including Word, Excel, and Outlook

What We Offer:

  • Competitive hourly rate of $20
  • Comprehensive benefits package, including medical, dental, vision, and PTO

Please submit your resume in Microsoft Word or PDF format only.



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