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Sales and Customer Service Representative
2 months ago
Massage Envy is a leading provider of spa services, dedicated to helping individuals achieve total body care and wellness.
Job SummaryWe are seeking a highly skilled and customer-focused Sales and Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.
Key Responsibilities- Customer Service: Greet clients by name, schedule services, and answer phone calls in a friendly and professional manner.
- Sales and Marketing: Promote our services, explain our options for packages and membership, and provide membership outreach via various channels.
- Client Communication: Ask great questions to understand client needs, match them with the right Massage Therapist or Esthetician, and provide excellent communication throughout the client experience.
- Team Collaboration: Support our workplace culture by recognizing and supporting team goals, building positive relationships with team members, and maintaining a safe and therapeutic environment.
- Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
- Sales and Marketing Skills: Ability to promote services, explain options, and drive sales growth.
- Communication Skills: Excellent communication skills, both written and verbal, with the ability to ask great questions and provide clear explanations.
- Teamwork and Adaptability: Ability to work well with others, adapt to changing situations, and prioritize tasks effectively.
- Competitive Compensation: Earn a base hourly rate of $19.00 per hour, plus unlimited bonuses for Membership Sales.
- Benefits Package: Enjoy a comprehensive benefits package, including 401K with employer matching, 25% discount on most retail, and a free Massage or Skincare service each month.
- Professional Development: Opportunities for professional growth and development in a dynamic and supportive environment.
At Massage Envy, we offer a unique and rewarding work environment that prioritizes customer satisfaction, teamwork, and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
