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Engineering Manager, Customer Engagement Solutions
2 months ago
Overview: Are you passionate about leading a team of software engineers focused on developing innovative AWS services that merge cloud computing, Big Data, machine learning, and customer interaction? This role is pivotal in shaping impactful solutions on a global scale.
About the Role: As an Engineering Manager, you will oversee the creation of customer engagement services that facilitate billions of interactions daily across various channels. Your leadership will be crucial in crafting reliable, scalable, and secure services that enhance customer understanding and drive business growth.
Key Responsibilities:
- Lead bi-weekly sprint planning sessions and daily standups.
- Facilitate weekly operational meetings and conduct career coaching sessions.
- Communicate project statuses effectively and participate in meetings with stakeholders.
- Contribute to feature development and conduct code reviews to ensure quality.
- Encourage team bonding through weekly events and activities.
Team Environment: You will be part of a dynamic team that values work-life balance while tackling challenges at scale. Our environment promotes agile development and innovation, supported by industry experts dedicated to your professional growth.
Qualifications:
- 3+ years of experience managing engineering teams.
- 7+ years of experience in engineering roles.
- 3+ years of experience in system design and architecture.
- 8+ years of experience in developing multi-tier web services.
Preferred Skills:
- Strong communication skills for engaging with users and technical teams.
- Experience in recruiting and mentoring software engineers.
Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all candidates.
Compensation: Our compensation reflects the labor market across various U.S. regions, with a competitive base salary and comprehensive benefits package.
