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Sales and Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Sales and Customer Service Representative to join our team at Massage Envy. As a key member of our front desk team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities- Greet Clients by Name: Develop a warm and welcoming relationship with our clients, addressing them by name and providing personalized service.
- Schedule Services: Efficiently schedule appointments and services for our clients, ensuring a seamless experience.
- Answer Phone Calls: Respond to phone calls in a timely and professional manner, providing accurate information and resolving client inquiries.
- Address Client Concerns: Listen attentively to client concerns and respond with empathy and solutions.
- Match Clients with Services: Ask insightful questions to understand client needs and match them with the right Massage Therapist or Esthetician.
- Explain Services and Options: Clearly explain our menu of services and options, including packages and membership programs.
- Provide Membership Outreach: Proactively reach out to clients via text, phone, and email to promote membership opportunities.
- Protect Client Confidentiality: Maintain the highest level of confidentiality and respect client boundaries.
- Demonstrate Core Values: Embody our core values of optimism, gratitude, excellence, consistency, and empathy in every interaction.
- Support Team Goals: Collaborate with team members to achieve shared goals and promote a positive work environment.
- Maintain a Safe Environment: Ensure a safe and therapeutic environment for all clients and team members.
We offer a competitive compensation package, including:
- Base Hourly Rate: $19.00 per hour, with unlimited bonuses for membership sales.
- 401K with Employer Matching: Contribute to your retirement savings with our 401K plan, featuring employer matching.
- Discounts and Perks: Enjoy 25% off most retail products, a free service each month, and 50% off additional services.
- Health Insurance: Receive comprehensive health insurance, including medical, Rx, vision, and dental coverage.
- Employee Assistance Program: Access our employee assistance program, offering support for mental health, wellness, and more.
- Paid Time Off: Enjoy paid time off, starting at 1.3 weeks/year, increasing to 2.6 weeks/year after five years with us.
