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Customer Service Representative

2 months ago


Olathe, Kansas, United States Christin Black - State Farm Agent Full time
Job Overview

As a valued member of the Christin Black - State Farm Agent team, you will play a pivotal role in delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities
  • Client Communication: Respond to customer inquiries, provide policy information, and address concerns in a timely and professional manner.
  • Policy Management: Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and optimal coverage.
  • Claims Processing: Process insurance claims, follow up with clients, and maintain accurate records of customer interactions.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, policy details, and claims history.
  • Product Recommendations: Discuss policy options with customers, review their current coverage, and offer tailored recommendations to enhance their insurance portfolio.
Requirements
  • Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Customer Service Experience: Previous customer service experience, preferably in the insurance industry, is highly desirable.
  • Insurance Licenses: Current insurance licenses are a plus, but not required.