Customer Service Team Lead
1 week ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LHH. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and driving business growth.
Key Responsibilities- Customer Service: Handle a high volume of inbound calls, complete outbound calls for collections and revenue-driven promotions, assist with accounts receivable and collections, take payments, and assist with billing questions.
- Team Leadership: Lead and mentor a team of customer service representatives, manage reporting, and track key performance indicators (KPIs).
- Escalation Management: Handle incoming calls, provide exceptional customer service, and resolve customer issues efficiently.
- Training and Development: Assist with peer coaching and training, act as a mentor for new hires and current team members.
- Education: High School diploma or G.E.D.
- Experience: 3+ years of customer service experience, ideally within a call center or high-volume call setting, with experience leading or supervising a team of customer service professionals.
- Skills: Excellent interpersonal and communication abilities, good negotiation and closing skills, solid organizational skills, and good problem-solving and reasoning skills.
- Language: Proficient in the English language, with a clear, pleasant, and professional speaking voice.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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Customer Service Team Lead
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Automotive Service Manager
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Customer Service Manager
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Bilingual Customer Service Representative
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Customer Service Consultant
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Customer Service Representative
1 week ago
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Contact Center Operations Manager
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Customer Service Representative
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Olathe, Kansas, United States A.C.E. Executives Full timeJob OverviewA.C.E. Executives, a leading outsourced marketing and sales agency, is seeking a highly skilled Sports-Minded Customer Service Associate to join our team in Kansas City.This role offers the opportunity to work in a dynamic national firm that provides excellent career progression opportunities.Key ResponsibilitiesProvide exceptional customer...
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Customer Service Representative
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Customer Service Representative
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