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Advanced Customer Service Representative

2 months ago

Olathe, Kansas, United States TRI-COUNTY AMBULANCE SERVICE, INC. Full time

Job Overview:

Key Responsibilities:
As a Customer Service Support Level 2 professional at TRI-COUNTY AMBULANCE SERVICE, INC., you will be instrumental in enhancing and optimizing our existing service framework, particularly focusing on client interaction and satisfaction.

Your primary duties will encompass:

  • Executing service enhancement initiatives to address client needs and improve operational efficiency.
  • Leveraging your expertise in customer relations to devise effective solutions.
  • Implementing service improvement strategies to elevate client experience.
  • Utilizing advanced tools for efficient service delivery.
  • Analyzing client feedback and service metrics to refine processes.
  • Collaborating with various teams to gather insights and translate them into actionable service enhancements.

Qualifications:
To thrive in this position, candidates should possess the following qualifications and competencies:

  • Demonstrated experience in customer service roles.
  • Proficiency in developing and implementing service improvement strategies.
  • Strong analytical skills to assess client feedback and service performance.
  • Knowledge of service delivery frameworks is highly advantageous.
  • Ability to interpret client requirements and provide tailored solutions.
  • Excellent interpersonal skills to foster collaboration with team members and stakeholders.