Branch Operations Manager

2 weeks ago


Waynesboro, Mississippi, United States Cadence Bank Full time
About the Role

As a Branch Operations Leader at Cadence Bank, you will be responsible for delivering exceptional customer experiences while performing and supervising various financial transactions. Your leadership skills will be crucial in assisting teammates with complex tasks, directing operational, risk, and compliance priorities, and deepening customer relationships by identifying needs and recommending solutions.

Key Responsibilities
  • Lead daily, weekly, and monthly operational reconciliation and serve as the primary contact for internal audit adherence and tasks.
  • Orchestrate transactional duties and cash balancing needs of the bank branch, including management of branch currency needs.
  • Supervise tellers when applicable and provide training and mentorship for new tellers and personal bankers on transactional duties.
  • Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
  • Develop superb communication and service skills to engage with customers about their financial needs and connect products and services with those needs.
  • Educate customers on other bank channels, including online and mobile banking, interactive tellers, and full-service ATMs.
  • Stay comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates.
  • Review and maintain knowledge of products, fees, policies, and current offers to assist customers with consumer or business product suggestions.
  • Demonstrate compliance with all bank regulations, including the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.
  • Create a positive impact within the communities served by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Requirements
  • High school diploma or equivalent required; college coursework preferred.
  • 1-year cash handling experience in a banking or retail environment preferred.
  • Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships.
  • Ability to lift up to twenty-five (25) pounds.
  • Regular and reliable attendance.
  • Works cooperatively with others.
About Cadence Bank

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability.


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