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Automotive Service Operations Manager

2 months ago


Waynesboro, Georgia, United States Paul Thigpen Ford of Waynesboro Full time

Paul Thigpen Ford of Waynesboro is in search of a skilled Automotive Service Operations Manager to lead our service department.

Compensation: Based on experience.

Location: Waynesboro, GA.

EMPLOYEE BENEFITS

  • We foster a supportive and professional work atmosphere, offering top-tier training in the automotive sector.
  • We prioritize employee growth through comprehensive training and opportunities for internal advancement.
  • Our staff enjoys exceptional benefits, including:
  • Competitive salary structure.
  • Company-sponsored training and educational programs.
  • A dynamic and engaging work environment.
  • Work at a single location.
  • Bonus and commission opportunities.
  • Health, dental, and vision insurance.
KEY RESPONSIBILITIES
  • Assist clients with service inquiries, repairs, and provide clear explanations of necessary services.
  • Understand client needs and concerns, aligning them with suitable service options.
  • Ensure clients feel at ease with the services performed, keeping them informed throughout the process.
  • Stay informed about new products, features, and accessories, attending training sessions as required.
  • Implement a follow-up system for service customers to promote repeat business and enhance customer satisfaction.
  • Recruit and oversee all personnel within the service department, monitoring their performance in customer service.
  • Establish departmental goals and objectives, including an annual budget and marketing strategies to attract new business.
  • Maintain a high Customer Service Index (CSI) rating by addressing customer complaints promptly and effectively.
QUALIFICATIONS
  • At least 3 years of experience in a service management role.
  • Strong commitment to delivering outstanding customer service.
  • High school diploma or equivalent education.
  • Valid driver's license with a clean driving record.