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Automotive Service Operations Manager
2 months ago
Paul Thigpen Ford of Waynesboro is in search of a skilled Automotive Service Operations Manager to lead our service department.
Compensation: Based on experience.
Location: Waynesboro, GA.
EMPLOYEE BENEFITS
- We foster a supportive and professional work atmosphere, offering top-tier training in the automotive sector.
- We prioritize employee growth through comprehensive training and opportunities for internal advancement.
- Our staff enjoys exceptional benefits, including:
- Competitive salary structure.
- Company-sponsored training and educational programs.
- A dynamic and engaging work environment.
- Work at a single location.
- Bonus and commission opportunities.
- Health, dental, and vision insurance.
- Assist clients with service inquiries, repairs, and provide clear explanations of necessary services.
- Understand client needs and concerns, aligning them with suitable service options.
- Ensure clients feel at ease with the services performed, keeping them informed throughout the process.
- Stay informed about new products, features, and accessories, attending training sessions as required.
- Implement a follow-up system for service customers to promote repeat business and enhance customer satisfaction.
- Recruit and oversee all personnel within the service department, monitoring their performance in customer service.
- Establish departmental goals and objectives, including an annual budget and marketing strategies to attract new business.
- Maintain a high Customer Service Index (CSI) rating by addressing customer complaints promptly and effectively.
- At least 3 years of experience in a service management role.
- Strong commitment to delivering outstanding customer service.
- High school diploma or equivalent education.
- Valid driver's license with a clean driving record.