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Operations Manager

2 months ago

Waynesboro, Virginia, United States Dunkin' Full time
About the Role

We are seeking a dedicated and results-driven Operations Manager to join our team at Dunkin'. As an Operations Manager, you will be responsible for leading our high-volume operations and managing a team of shift leaders to ensure seamless execution of our business strategies.

Key Responsibilities
  • Deliver Exceptional Customer Experience: Ensure every guest feels welcomed and valued through top-notch service.
  • Lead and Inspire Your Team: Create a positive work environment by providing effective training and communication to your team members.
  • Develop and Train Talent: Coach your team to excel in their roles and grow within the company.
  • Drive Operational Excellence: Manage food costs and inventory to drive profitability and maintain high-quality standards.
  • Lead Daily Operations: Guide shift leaders and maintain a smooth workflow to ensure efficient store operations.
  • Reduce Waste and Improve Efficiency: Implement FIFO to minimize waste and maintain quality standards.
  • Manage Emergencies with Ease: Manage callouts and ensure seamless coverage to maintain business continuity.
  • Maintain Store Standards: Keep the store clean, organized, and compliant with Dunkin' brand regulations.
What We're Looking For
  • A commitment to embracing and promoting our company culture.
  • Passion for hospitality and delivering exceptional customer experiences.
  • Strong leadership skills and the ability to create a motivating, positive work environment.
  • Knowledge of food cost management, payroll, inventory, and financial performance.
  • Excellent problem-solving skills and a proactive approach to managing challenges.