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Front Office Operations Supervisor

2 months ago

St Petersburg, United States TradeWinds Island Resort Full time

Compensation Structure:
Hourly

About TradeWinds Island Resort:

TradeWinds Island Resort is a premier destination in the hospitality sector, renowned for its innovative approach and exceptional service. As a key player in the vibrant market of St. Pete Beach, we offer a unique blend of relaxation and adventure, catering to a diverse clientele seeking memorable experiences. Our commitment to excellence is reflected in our extensive portfolio of resorts, each designed to provide unparalleled comfort and enjoyment.

Position Overview:
As a Front Office Operations Supervisor, you will play a vital role in delivering outstanding guest experiences while overseeing the daily operations of our bustling front office. This position requires strong leadership skills and a passion for guest service, as you will manage a dynamic team dedicated to ensuring every guest feels valued and welcomed.

Key Responsibilities:

  • Collaborate closely with Sales and Reservations to accommodate special requests for groups and VIP guests.
  • Engage actively in guest reception, ensuring a warm and inviting atmosphere.
  • Address and respond to feedback on various platforms, maintaining open communication with guests and team members.
  • Lead and participate in guest service training initiatives, fostering a culture of excellence within the front office team.
  • Exhibit a friendly and professional demeanor in a fast-paced environment, setting the standard for guest interactions.
  • Perform all essential Front Desk duties, including guest registration and check-in processes, utilizing up-selling techniques to enhance revenue.
  • Maintain and update guest profiles, ensuring accuracy and attention to detail.
  • Review daily and upcoming reservations to fulfill special requests and coordinate with relevant departments.
  • Train and mentor new front desk staff, ensuring they are equipped to deliver exceptional service.
  • Supervise shifts as needed, maintaining operational efficiency and guest satisfaction.
  • Stay informed about hotel events and functions, communicating relevant information to the team.
  • Ensure compliance with financial procedures, maintaining accurate records of transactions.
  • Proactively address guest needs and concerns, striving for resolution and satisfaction.
  • Build and maintain relationships with repeat guests, recognizing their preferences and special requests.
  • Participate in mandatory training sessions and meetings to stay updated on policies and procedures.

Qualifications:

  • Demonstrated ability to achieve high levels of guest satisfaction.
  • Proficient in managing multiple tasks efficiently while taking ownership of responsibilities.
  • Previous experience in a guest service management role, preferably within a resort environment.
  • Familiarity with property management systems, such as Visual One.
  • Knowledge of the St. Pete Beach area is advantageous.