Front Desk Supervisor
4 weeks ago
The Guest Service Supervisor is responsible for ensuring a seamless guest experience at The Hotel Zamora. This includes overseeing the Front Desk operations, managing guest complaints, and coordinating with other departments to provide exceptional service.
Key Responsibilities- Welcoming and serving guests in a courteous and efficient manner
- Ensuring Front Desk supplies are readily available
- Acting as the first point of contact for guest complaints or issues
- Ensuring Front Office quality standards are met
- Managing financial transactions and maintaining accurate records
- Preparing and managing sales throughout the day and night
- Coordinating hotel operations with other departments to enhance guest satisfaction
- Motivating and leading a team
- 1-2 years of experience in hospitality, with at least 1 year of supervisory experience
- Ability to communicate effectively in a multi-lingual environment
- High School or equivalent education required
- Knowledge of computer accounting programs and budgetary analysis
- Extensive knowledge of the hotel, services, and facilities
- Compliance with federal, state, and local laws regarding health and safety
- Excellent verbal, written, and presentation skills
- A passion for the mission, vision, and values of Sherman Associates
- Low-deductible health insurance plans
- Fully paid short-term disability
- Fully paid life insurance
- Additional supplemental insurance policies
- Pet insurance
- Fully paid employee assistance program
- Fully vested 401k company match program
- 9 paid holidays and competitive PTO program
- Starbucks and hotel discounts
- Charitable giving strategy with corporate match
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