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Assistant Front Office Manager

2 months ago

St Petersburg, United States TradeWinds Island Resort Full time
Job Title: Assistant Front Office Manager

TradeWinds Island Resorts is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office department, you will be responsible for providing exceptional guest service, managing daily operations, and leading a team of Front Desk Assistants.

Key Responsibilities:
  • Manage daily Front Office operations, including guest check-ins, check-outs, and room assignments.
  • Lead a team of Front Desk Assistants, providing guidance, training, and feedback to ensure excellent guest service.
  • Respond to guest inquiries, resolve issues, and provide solutions to ensure guest satisfaction.
  • Collaborate with Sales and Reservations to fulfill special requests and VIP arrangements.
  • Maintain accurate records, reports, and data to ensure efficient operations.
  • Stay up-to-date with hotel policies, procedures, and emergency protocols.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • Previous experience in a Front Office management role, preferably in a resort setting.
  • Proven proficiency in Visual One or other Property Management Systems.
  • Strong leadership and communication skills, with the ability to motivate and train a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality company in a beautiful beachfront resort setting.