Hotel Front Office Director

3 days ago


St Petersburg, United States Crestview Management, LLC Full time
Hotel Front Office Manager Job Description

The Hotel Front Office Manager is a key role in ensuring the smooth operation of our hotel's front office. This position is responsible for overseeing all aspects of guest services, reservations, and front desk staff.

Key Responsibilities:
  • Oversee front office operations, including guest services, reservations, and front desk staff.
  • Ensure prompt and courteous check-in and check-out processes for guests.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Train and supervise front desk staff to ensure they are knowledgeable about hotel policies and procedures.
  • Monitor room availability and ensure rooms are properly cleaned and prepared for guests.
  • Manage room inventory and rates to maximize revenue.
  • Ensure all front office equipment is in good working order.
  • Prepare and analyze front office reports, including occupancy and revenue reports.
  • Collaborate with other hotel departments to ensure guest needs are met.
Requirements:
  • Bachelor's degree in hospitality management or related field.
  • Minimum of 5 years of experience in hotel front office operations.
  • Excellent communication and customer service skills.
  • Strong leadership and management skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Proficiency in hotel management software and Microsoft Office.
  • Flexibility to work weekends and holidays as needed.
Benefits:

We offer a competitive wage, health and dental insurance, company-paid life insurance, short-term and long-term disability insurance, vision, critical illness, accidental insurance, 401(k) and company match, paid time off (PTO), free hotel rooms, and hotel discounts.

We are an equal opportunity employer.



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