Front Office Manager

1 month ago

St Petersburg, Florida, United States The Hotel Zamora Full time
Job Summary

The Hotel Zamora is seeking an experienced Front Office Manager to oversee hotel operations for Resort Amenities, including Pool, Beach, Valet and Parking, boat and Bell Stand Operations. The successful candidate will ensure the highest levels of hospitality and service are provided, managing the flow of questions and directing guests within the Pool, Beach, Valet & Parking, and Bell Stand.

Key Responsibilities
  • Manage valet & parking, pool area, beach, resort amenities, as well as bell stand properly, efficiently and with profitability.
  • Manage day-to-day operations of valet & parking, pool, beach, resort amenities, and bell stand to ensure quality, standards and meeting customer expectations.
  • Utilize interpersonal and communication skills to lead, influence and encourage others.
  • Enhance employee retention by celebrating successes and recognizing team members' contributions.
  • Ensure employees meet guest needs and respond to guest concerns, escalating as necessary.
  • Manage a team addressing property condition, cleanliness, and quality of product throughout the hotel.
  • Recommend and implement approved changes to improve service and increase operational efficiency.
  • Maintain accurate reporting for all aspects of resort amenities.
  • Practice and train hotel emergency procedures.
  • Act as Manager on Duty when necessary, utilizing best judgment in resolving guest complaints/escalated situations.
  • Communicate effectively verbally and in writing.
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
  • Prioritize regular on-going communication with employees to create awareness of business objectives and communicate expectations.
  • Practice active listening and respond in a professional and timely manner.
  • Team player and interact with others in a positive, collaborative, and productive manner.
  • Ask for, accept, and act on feedback.
  • Produce required volume of work by planning, organizing, and prioritizing work duties.
  • Adhere to Sherman Associates' attendance policy, grooming and appearance standards, general work rules, and department procedures.
  • Maintain a clean and safe work environment, follow procedures for client and employee incidents, and be knowledgeable about hotel emergency procedures.
  • Ensure compliance with federal, state, and local laws regarding health and safety services.
  • Attend all required department and company meetings.
  • Complete additional duties as assigned.
Requirements
  • Valid US driver's license and meet requirements for driving history record obtained through an initial and periodic Motor Vehicle Report.
  • High School diploma or equivalent.
  • 4 years of prior hospitality experience or completed degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field required.
  • Management experience with direct reports, preferred.
  • Customer service experience in the hospitality industry strongly preferred.
  • Ability to perform well under pressure.
  • Detail-oriented, organized, cleanly.
Benefits
  • Low Deductible Health Insurance Plans.
  • Fully paid short term disability.
  • Fully paid life insurance.
  • Additional Supplemental Insurance Policies including Voluntary Accident & Critical Illness, Hospital Indemnity, and Long-Term Disability.
  • Pet insurance.
  • Fully paid employee assistance program.
  • Fully vested 401k company match program.
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized).
  • Starbucks and Hotel discounts.
  • Charitable giving strategy with corporate match.

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