Customer Service Advocate

19 hours ago


Clackamas, Oregon, United States WYLD Full time
Customer Support Specialist

This role provides exceptional support to consumers in their relationship with Wyld brands and products.

Key Responsibilities:
  • Respond promptly to customer queries via live chat, phone, and email
  • Collaborate closely with the fulfillment, eCommerce, and operations teams to drive positive customer outcomes
  • Evaluate and escalate serious complaints or issues that cannot be resolved through normal channels
  • Communicate effectively with colleagues and managers to find solutions to customers' concerns
  • Determine common problems and suggest improvements to enhance customer satisfaction
  • Maintain a professional demeanor at all times, providing helpful assistance to customers
  • Foster open communication by sharing customer feedback with colleagues and other departments
  • Stay up-to-date on new products and services offered by Wyld
  • Contribute to fraud review and special projects as required
Essential Requirements:
  • Minimum 2 years of experience in a support role focused on customer success and data management
  • Preferred experience with software platforms such as Shopify, Google Suite, and shipping platforms
  • Previous experience in a customer service role is highly valued
  • Able to respond under pressure while maintaining composure
  • Demonstrated sound judgment and excellent problem-solving skills
  • Possess a positive attitude and strong ability to build relationships with clients
  • Flexible to work irregular hours as needed
  • Effective communication skills are essential for success in this role
Compensation and Benefits:

$22-24/hour paid biweekly, with opportunities for overtime. Enjoy 11 paid holidays, 120 hours of PTO, 401K, and fully paid health, dental, and vision insurance.


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