Customer Service Advocate
19 hours ago
This role provides exceptional support to consumers in their relationship with Wyld brands and products.
Key Responsibilities:- Respond promptly to customer queries via live chat, phone, and email
- Collaborate closely with the fulfillment, eCommerce, and operations teams to drive positive customer outcomes
- Evaluate and escalate serious complaints or issues that cannot be resolved through normal channels
- Communicate effectively with colleagues and managers to find solutions to customers' concerns
- Determine common problems and suggest improvements to enhance customer satisfaction
- Maintain a professional demeanor at all times, providing helpful assistance to customers
- Foster open communication by sharing customer feedback with colleagues and other departments
- Stay up-to-date on new products and services offered by Wyld
- Contribute to fraud review and special projects as required
- Minimum 2 years of experience in a support role focused on customer success and data management
- Preferred experience with software platforms such as Shopify, Google Suite, and shipping platforms
- Previous experience in a customer service role is highly valued
- Able to respond under pressure while maintaining composure
- Demonstrated sound judgment and excellent problem-solving skills
- Possess a positive attitude and strong ability to build relationships with clients
- Flexible to work irregular hours as needed
- Effective communication skills are essential for success in this role
$22-24/hour paid biweekly, with opportunities for overtime. Enjoy 11 paid holidays, 120 hours of PTO, 401K, and fully paid health, dental, and vision insurance.
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