Customer Service Team Member
7 days ago
Glostone and CleanFleet are a family-owned small business, specializing in employee drug testing, vehicle DOT compliance, and fleet performance. Our mission to safeguard informs everything we do. We're stewards of knowledge who are making transportation safer – on the road, on your team, and around the nation – by building lasting, trusted partnerships.
We are passionate about living our mission and values every day. At Glostone and CleanFleet, our team members work together to create a safe and supportive environment for everyone.
Job SummaryWe are currently seeking a Customer Service Team Member to support our Vehicles Services and Drivers Services teams. In this role, you will be responsible for ensuring our clients stay in compliance with Department of Transportation regulations. This is an excellent opportunity to join a growing team in a resilient industry.
Your primary focus will be to communicate and coordinate tasks needing to be accomplished by either our clients or our internal team members. You will also provide guidance and support to colleagues as needed.
Key Responsibilities- Seek, apply and communicate knowledge of regulatory concepts
- Communicate with clients and their employees
- Engage with partners and vendors
- Prioritize daily tasks and responsibilities
- Navigate conflict with partners and vendors
- Offer guidance and support to colleagues
- Correspond by phone, email, and fax
- Update client information across systems
- Follow-up on statuses of various processes
- Process invoices and payments
- High school diploma or some college
- Excellent written and oral communication
- Strong proficiency in MS Office Suite
- Aptitude for learning new software
- 2+ years in a customer service role in B2B
- A competitive salary of $25.00 per hour, with opportunities for pay increases based on tenure and applied knowledge of transportation compliance regulations
- A comprehensive benefits package, including health, vision, and dental insurance, life insurance, a Health Savings Account, an Employee Assistance Program, paid time off, paid holidays, sick time, a Simple IRA, and a professional development stipend up to $1,000 annually
- A dynamic and supportive work environment that encourages growth and development
This is a full-time position, Monday through Friday from 8:00am to 5:00pm. Candidates must successfully complete a background check and drug test to ensure our organization remains drug-free and in compliance with federal guidelines.
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