Call Center Specialist

2 weeks ago


Clackamas, Oregon, United States Safelite Group, Inc. Full time
Delivering Exceptional Customer Experiences
Safelite Group, Inc. is committed to providing world-class customer service. As a Customer Advocate, you will play a vital role in ensuring our customers receive top-notch care and attention from the moment they interact with us. Whether it's managing administrative tasks or resolving customer concerns, you will make a significant impact on our customers' lives.

Competitive Compensation Package
We understand the importance of a fair compensation package, which is why we offer competitive weekly base pay starting at $21/hour. In addition to this, our comprehensive benefits program includes medical coverage plans customized to suit your needs, paid time off (PTO) programs, company holidays, and paid volunteer days. With a benefits package valued at more than $10k*, you can enjoy peace of mind knowing you're taken care of outside of work.

Your Role
As a Customer Advocate, your primary responsibility will be to manage administrative processes, scheduling, work orders, and invoicing. You will also be responsible for greeting customers in person and answering inbound phone calls and emails. Your excellent communication skills and ability to work in a fast-paced environment will help you excel in this role. To succeed, you will need to be organized, energetic, and willing to learn and adapt quickly.

Key Benefits
  • $21/hour starting salary
  • Comprehensive benefits package valued at over $10k*
  • Paid time off (PTO) programs
  • Company holidays and paid volunteer days
  • Tuition reimbursement up to $5,250 annually
  • Paid training and tools/resources

Requirements
To be eligible for this role, you must have 1-3 years of telephone operations or business administration experience, a High School Diploma/GED/Equivalent, and the ability to provide world-class customer service in a changing, fast-paced operation. Traveling up to 10% and presenting a professional appearance while wearing personal protective equipment are also required.
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