Customer Service Professional with Order Fulfillment Expertise

7 days ago


Clackamas, Oregon, United States Pacific Seafood Full time
Job Overview

Pacific Seafood is a leading seafood industry company that prioritizes excellence and teamwork. We're seeking a skilled Customer Service Representative to join our team.

Key Responsibilities:
  • Provide exceptional customer service, ensuring timely and efficient order processing.
  • Manage all aspects of telephone support, including resolving customer disputes and problems.
  • Process orders from receipt to shipment, maintaining high standards of quality and productivity.
  • Cover for sales personnel as needed, answering phones and handling customer inquiries.
  • Responsible for taking orders, ensuring timely delivery, and participating in the customer service team to address customer questions and issues.
Requirements

To succeed in this role, you'll need:

  • A certificate from college or technical school, or equivalent experience.
  • Excellent customer service skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge of order processing systems, Microsoft Word, and Excel.
Total Compensation Package

Pacific Seafood offers a comprehensive compensation package, including:

  • Health insurance benefits options.
  • Flexible spending accounts for health flex and dependent care expenses.
  • A 401(k) retirement plan with generous annual company profit sharing match.
  • Paid time-off for regular full-time team members, including sick days, paid holidays, vacation, and personal time.
  • An employee assistance program providing confidential professional counseling, financial, and legal assistance at no charge to team members and their immediate family members.
  • A product purchase program.

Pacific Seafood is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.



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