Customer Service Professional with Order Fulfillment Expertise
7 days ago
Pacific Seafood is a leading seafood industry company that prioritizes excellence and teamwork. We're seeking a skilled Customer Service Representative to join our team.
Key Responsibilities:- Provide exceptional customer service, ensuring timely and efficient order processing.
- Manage all aspects of telephone support, including resolving customer disputes and problems.
- Process orders from receipt to shipment, maintaining high standards of quality and productivity.
- Cover for sales personnel as needed, answering phones and handling customer inquiries.
- Responsible for taking orders, ensuring timely delivery, and participating in the customer service team to address customer questions and issues.
To succeed in this role, you'll need:
- A certificate from college or technical school, or equivalent experience.
- Excellent customer service skills, with the ability to work effectively in a fast-paced environment.
- Knowledge of order processing systems, Microsoft Word, and Excel.
Pacific Seafood offers a comprehensive compensation package, including:
- Health insurance benefits options.
- Flexible spending accounts for health flex and dependent care expenses.
- A 401(k) retirement plan with generous annual company profit sharing match.
- Paid time-off for regular full-time team members, including sick days, paid holidays, vacation, and personal time.
- An employee assistance program providing confidential professional counseling, financial, and legal assistance at no charge to team members and their immediate family members.
- A product purchase program.
Pacific Seafood is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.
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