Customer Service Representative

2 weeks ago


Clackamas, Oregon, United States Safelite Group, Inc. Full time
Company Overview
Safelite Group, Inc. is a leading auto glass company that prioritizes its customers' needs and satisfaction. Our team members are essential to delivering exceptional experiences during every interaction.

Salary
We offer competitive weekly base pay starting at $21/hour. This compensation package includes a benefits program valued at more than $10k*, which includes medical coverage plans customized to suit your needs and paid time off (PTO) programs.

Job Description
The Customer Advocate role is one of Safelite's first impressions with our customers. As an organized and energetic professional, you will deliver a memorable experience during every interaction by managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails.

Key Responsibilities
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently.
  • Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, deleted work orders, credit memos, and rebills.

Required Skills and Qualifications
To succeed in this role, you must have 1-3 years of telephone operations or business administration experience, a High School Diploma/GED/Equivalent, and the ability to provide world-class customer service in a changing, fast-paced operation. You must also be able to travel up to 10% and present a professional appearance while wearing personal protective equipment.

Benefits
You will enjoy up to $5,250 annually in tuition reimbursement, paid training, and all the tools and resources needed to be successful. Additionally, you will have access to our health, wealth, and life offerings, including a 401(k) plan with company matching, medical coverage plans, paid time off (PTO) programs, company holidays, and paid volunteer days.

Others
If you are already a member of the Safelite team, apply through your Workday account by searching 'Find Open Jobs'. Safelite welcomes everyone and values our diverse workforce and suppliers. We are proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

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