Customer Relations Specialist

4 days ago


Camas, Washington, United States Wade Au - State Farm Agent Full time
Company Overview:
A leading State Farm independent contractor agent, Wade Au, is seeking a motivated Customer Relations Representative to join his team. As an Agent Team Member, you will be responsible for providing exceptional customer service and deepening relationships with existing clients.

Salary and Benefits:
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. The position offers a competitive compensation package, including benefits such as a matching Simple IRA, leads provided, and opportunities for advancement.

Job Description:
As a Customer Relations Representative, you will be the first point of contact for customers, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will also work in a team environment to meet daily production goals and complete tasks with assigned due dates.

Responsibilities:
  • Provide prompt, accurate, and friendly customer service
  • Add value by getting to know the client's needs and goals
  • Pivot and look out for multi-line opportunities
  • Maintain a strong work ethic with a total commitment to success each and every day

Requirements:
  • 3+ years of State Farm experience from a State Farm agency
  • Work in Pacific Time zones 8 AM to 5 PM
  • Must be competitive, self-starter with little supervision
  • Excellent communication skills
  • People-oriented
  • Organizational skills
  • Detail-oriented
  • Fully understand State Farm's current systems and processes already
  • Property and Casualty license
  • Life and Health license

This position is fully remote, allowing you to work from the comfort of your own home. If you are motivated to succeed and can see yourself in this role, please continue reading to learn more about the responsibilities and requirements.

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