Desktop Support Specialist II
4 weeks ago
We are seeking a skilled Desktop Support Specialist to join our team at CAI. This role involves performing a variety of general support tasks within our established IT infrastructure.
Key Responsibilities
- Install, configure, and administer Windows operating systems
- Perform tasks as directed, with minimal supervision
- Responsible for the installation and troubleshooting of desktops/laptops/tablets/mobile devices, network switches, automation systems
- Provide 1st/2nd tier support for most help desk related issues
- Create and maintain documentation for established support procedures and processes
Requirements
- 2+ years of experience in a similar support role
- Excellent knowledge and experience with building laptops/desktop PCs, creating/configuring standard install images
- Experience in installing/supporting network switches
- Knowledge on supported systems like printers, network interfaces, windows 7/10 OS, phones (android/windows), tablets and other mobile computers
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