Korean Player Engagement Manager

2 weeks ago


Indio, California, United States Fantasy Springs Resort Casino Full time

Job Overview:

We are seeking an enthusiastic professional to become part of our team as a Korean Player Engagement Manager. In this position, you will play a crucial role in attracting and retaining Korean clientele through a variety of initiatives and events. Your primary objective will be to cultivate new business opportunities within the Korean player demographic in the Southern California area.

Key Responsibilities:

  • Identify and encourage visits from current and dormant Korean players
  • Oversee Player Engagement Representatives
  • Administer direct marketing campaigns
  • Evaluate market dynamics to formulate operational budgets
  • Maintain and scrutinize player information databases
  • Supervise credit distribution and player incentive programs

Leadership Duties:

Guide and manage the Korean Player Engagement Team, which includes recruitment, training, performance assessments, and conflict management.

Qualifications:

  • Must be at least 21 years old
  • High school diploma or equivalent required
  • A minimum of three years of supervisory experience in a customer-focused environment
  • Fluency in both English and Korean
  • Competence in spreadsheet and word processing applications

Employee Benefits:

We provide a comprehensive benefits package that includes medical, dental, vision, life insurance, and a 401(k) retirement plan. Employees also enjoy paid time off, access to an employee assistance program, and additional perks.

Work Environment:

The work setting is characterized by a moderate noise level, where collaboration and commitment are highly valued.



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