Director of Clinical and Administrative Services

7 days ago

Indio, California, United States Dream Big Children's Center Full time
Job Summary

The Center Director at Dream Big Children's Center is a senior leadership position responsible for overseeing the daily operations of the center, ensuring high-quality service delivery, and managing the clinical and administrative teams. This role requires a strong leader with experience in clinical management, business operations, and strategic planning.

Key Responsibilities
  • Operational and Clinical Management:
    • Develop and execute strategic initiatives to expand center services and improve operational efficiency.
    • Oversee daily operations of the center, ensuring all activities align with the organization's standards and goals.
    • Implement and uphold the Dream Big Way to ensure a positive and effective therapeutic environment.
    • Conduct Functional Behavior Assessment (FBA) intake assessments as needed.
    • Track and report on key metrics including hours rendered, attendance, enrollment, and clinical progress.
    • Streamline, manage, and anticipate client caseload assignments for Behavior Consultants and Board Certified Behavior Analysts (BCBAs) to reflect business and organizational objectives.
    • Foster strong relationships with clients and their families to support their engagement and satisfaction.
    • Manage a small caseload depending on the center's needs.
    • Address client concerns and feedback promptly and effectively.
  • Team Leadership and Quality Assurance:
    • Leadership, support, and accountability for the Center Manager, BCBAs, and Operations Coordinator.
    • Lead weekly Level 10 meetings and implement the Entrepreneurial Operating System (EOS) to ensure alignment, accountability, and effective problem-solving within the team.
    • Participate in the recruitment process by attending interviews for BCBA and Behavior Consultant (BC) positions, ensuring the selection of qualified and dedicated professionals.
    • Onboard new hires, including BCBAs and Behavior Consultants, ensuring they are well-integrated into the team and familiar with center protocols and procedures.
    • Provide clinical support for BCBAs, including guidance on case management, treatment planning, and intervention strategies to ensure high-quality service delivery and positive client outcomes.
    • Facilitate professional development and training opportunities for staff.
    • Monitor client and staff Net Promoter Scores (NPS) to gauge satisfaction and areas for improvement.
    • Ensure high retention rates for both clients and staff through effective management and support.
    • Maintain compliance with all relevant regulations and standards, conducting regular audits and reviews to ensure quality services.
    • Conduct regular performance reviews and provide constructive feedback to support staff development and retention.
  • Administrative Duties:
    • Oversee budget management, resource allocation, and financial performance of the center.
    • Ensure accurate and timely documentation and reporting.
    • Run audits and closely monitor required documentation including child and employee incident reports, client attendance, session feedback forms, Motivity session notes, and parent training notes to ensure compliance and quality control.
Qualifications
  • Masters degree in business administration or psychology-related field from an accredited institution preferred.
  • BCBA Certification.
  • Experience in the field of Applied Behavior Analysis services.
  • At least five years of business operations experience.
  • Preferred experience in strategic planning and business development.
  • Additional certifications or licenses in ABA or related fields are advantageous.
  • Complete TB test and livescan clearance.
Knowledge, Skills, and Abilities
  • Strong verbal and written communication skills required.
  • Demonstrated analytical skills with the ability to synthesize a variety of clinical/social data to determine an appropriate diagnosis, and treatment plan, and monitor the effectiveness of treatment programs.
  • Ability to effectively engage in 1:1 communication with parents and clients.
  • Experience in tracking and ensuring clinical outcomes, and progress, and maintaining integrity and compliance.
  • Ability to transition between strategic and hands-on duties and responsibilities.
  • Ability to thrive in a collaborative environment and build mutual trust and credibility at all levels of the organization.
  • Ability to work independently and self-motivated to achieve business goals.
  • Strong in time management, observation, and data analytics.
  • Solid work ethic with attention to detail, accuracy, and quality.
  • Ability to engage the team around company initiatives and build a strong, collaborative culture.
  • Proven leadership and team management skills with the ability to inspire and motivate staff.
  • Proficiency in budgeting, financial management, and resource allocation.
  • Strong knowledge of regulatory requirements and compliance standards within the ABA industry.
  • Expertise in conflict resolution and problem-solving to effectively address and resolve issues.

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