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Guest Services Ambassador

2 months ago

Austin, Texas, United States Troon International Full time

Job Title: Guest Services Specialist

Job Summary:

Troon International is seeking a highly motivated and customer-focused Guest Services Specialist to join our team at Golfinity Performance Club in Austin, Texas. As a Guest Services Specialist, you will be responsible for creating a positive experience for our guests by ensuring they are greeted and promptly established in the bays. You will also process merchandise sales, maintain booking schedules, and provide exceptional service to our club members.

Key Responsibilities:

  • Provide Sincere and Courteous Service: Greet guests with a smile and ensure they have a positive experience at our facility.
  • Maintain a Clean and Organized Environment: Ensure the lobby and front desk are tidy and organized, and that the bays are clean and ready for customers.
  • Educate Customers: Educate guests on our interactive golf applications, menu app, and other facility applications.
  • Process Sales Transactions: Process and record merchandise sales transactions, and maintain accountability for all sales and money transactions.
  • Assist with Food and Beverage Activities: Assist with food and beverage activities, including taking orders and serving customers.
  • Perform Other Duties: Perform other duties as assigned or required.

Minimum Qualifications:

  • High School Diploma or Equivalent: A high school diploma or general education degree (GED) is required.
  • Food Handlers Card/Certification: A food handlers card/certification is preferred.
  • Ability to Read and Speak English: The ability to read and speak English may be required to perform the duties of the job.

Working at Troon International:

Troon International is a leading golf and hospitality company that operates world-class golf courses and resorts. We are committed to providing exceptional service to our guests and creating a positive experience for everyone who visits our facilities. As a Guest Services Specialist, you will be part of a dynamic team that is passionate about delivering outstanding customer service and creating memorable experiences for our guests.