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Technical Support Specialist

2 months ago

South Jordan, Utah, United States Russell Tobin Full time

Position Title: IT Service Desk Specialist

Location: South Jordan UT

Compensation: $20-21/hr.

Key Qualifications:

  • Outstanding customer service skills are essential.
  • Strong communication abilities are a must.
  • Two to five years of verified experience in a similar, dynamic, and technology-driven environment.
  • Experience in a technical support capacity is preferred but not mandatory.
  • Education Requirement: High school diploma or GED with relevant work experience.
  • Flexibility to work various shifts, including evenings, weekends, and public holidays.

Job Responsibilities:

Deliver exceptional end-user technical support related to enterprise software and hardware. Demonstrate a solid understanding of technology and apply that knowledge to assist with all existing systems. Conduct thorough investigation, diagnosis, resolution, and recovery for hardware and software issues.

Benefits Overview:

Russell Tobin provides eligible employees with comprehensive healthcare coverage, including medical, dental, and vision plans. Additional benefits include supplemental coverage options, a 401(k) retirement savings plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with select vendors.