Technical Support Specialist
2 weeks ago
The Service Desk Agent is the primary point of contact for users who require technical support. This role involves providing exceptional customer service, resolving technical issues, and ensuring a positive user experience.
Key Responsibilities:
• Provide high-quality technical support to users via phone, email, or online chat
• Troubleshoot and resolve technical issues related to enterprise software and hardware
• Collaborate with internal teams to identify and resolve technical issues
• Develop and maintain knowledge of technical systems and software
• Provide training and education to users on technical systems and software
Requirements:
• 2-5 years of experience in a technical support role
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work variable shifts, including evenings, weekends, and public holidays
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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