IT Support Specialist

12 hours ago


South Jordan, Utah, United States Russell Tobin Full time

Job Title: IT Service Desk Specialist

Location: South Jordan, UT

Pay Rate: $20-21/hr

The IT Service Desk Specialist serves as the primary contact for IT support, providing exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and hardware, ensuring first-call resolution, and providing after-hours support as needed.

Key Responsibilities:

  • Troubleshoot technical issues with enterprise software and hardware
  • Provide exceptional customer service via phone, email, or in-person
  • Document and resolve technical issues efficiently
  • Work under pressure in a fast-paced environment

Requirements:

  • Two to five years of relevant experience in a complex, high-tech setting
  • Strong communication and technical skills
  • Ability to work under pressure in a fast-paced environment

Benefits:

  • Comprehensive healthcare coverage (medical, dental, and vision plans)
  • Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
  • 401(k) retirement savings
  • Life and disability insurance
  • Employee assistance program
  • Legal support
  • Auto, home, and pet insurance
  • Employee discounts with preferred vendors

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