Technical Support Specialist

3 weeks ago


South Jordan, Utah, United States Russell Tobin Full time

Job Title: Technical Support Representative

Job Summary: We are seeking a highly skilled Technical Support Representative to join our team at Russell Tobin. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Customer Service: Respond to incoming calls and queries, ensuring a high standard of customer service.
  • Technical Support: Provide high-quality technical support related to enterprise software and hardware.
  • Process and System Management: Utilize knowledge base tools, personal expertise, and available resources to resolve issues efficiently.
  • Communication and Collaboration: Establish rapport and trust with end-users through a professional and empathetic approach.

Requirements:

  • Education: High school diploma or GED required; relevant work experience considered.
  • Experience: Two to five years of relevant work experience in a fast-paced, complex, and high-tech environment.
  • Skills: Exceptional customer service and communication skills, ability to diagnose and resolve problems efficiently in a complex environment.

What We Offer:

  • Competitive Pay: $19.17/hour - $21.00/hour on W2.
  • Opportunities for Growth: Russell Tobin offers opportunities for growth and development in a dynamic and supportive environment.

How to Apply: If you are a motivated and customer-focused individual with a passion for technical support, please submit your application to Russell Tobin.



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