Technical Support Specialist

1 day ago


South Jordan, Utah, United States NESCO Inc Full time
Job Title: Technical Support Specialist

At Nesco Resource, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients who call our IT Service Desk. Your primary responsibility will be to provide high-quality end-user technical support related to enterprise software and hardware.

Key Responsibilities:
  • Provide phone support to clients, demonstrating strong customer service skills and a sense of urgency to resolve issues.
  • Responsible for high-quality end-user technical support, related to enterprise software and hardware.
  • Assess, triage, research, and resolve incidents and requests regarding the use of application software products and/or infrastructure components.
  • Provide after-hours and weekend support as needed.
  • Identify and work with internal end-users to provide guidance and support, sound communications, and customer service principles.
Qualifications:
  • Excellent customer service skills required.
  • Excellent communication skills required.
  • Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
  • Ability to diagnose the cause of problems in a complex environment and provide effective solutions quickly.
  • Self-motivated and ability to work on own initiative in a high-pressure environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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