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Technical Support Specialist

1 month ago

South Jordan, Utah, United States Russell Tobin Full time
Job Summary

As a Technical Support Specialist at Russell Tobin, you will provide high-quality end-user technical support related to enterprise software and hardware. You will be responsible for investigating, diagnosing, and resolving hardware and software problems, as well as providing training and education to end-users.

Key Responsibilities:

  • Provide phone support to customers, demonstrating strong customer service skills and a sense of urgency to resolve issues.
  • Produce accurate and detailed documentation at the client, problem, and incident level.
  • Responsible for high-quality end-user technical support, related to enterprise software and hardware.
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and in person.
  • Identifies and works with internal end-users to provide guidance and support, sound communications, and customer service principles.
  • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.

Requirements:

  • Excellent customer service skills required.
  • Excellent communication skills required.
  • Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
  • Self-motivated and ability to work on own initiative in a high-pressure environment.
  • Willing to work variable shifts, including evenings, weekends, and public holidays.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.