Technical Support Specialist

5 hours ago

South Jordan, Utah, United States Russell Tobin Full time
Job Summary

As a Technical Support Specialist at Russell Tobin, you will provide high-quality end-user technical support related to enterprise software and hardware. You will be responsible for investigating, diagnosing, and resolving hardware and software problems, as well as providing training and education to end-users.

Key Responsibilities:

  • Provide phone support to customers, demonstrating strong customer service skills and a sense of urgency to resolve issues.
  • Produce accurate and detailed documentation at the client, problem, and incident level.
  • Responsible for high-quality end-user technical support, related to enterprise software and hardware.
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and in person.
  • Identifies and works with internal end-users to provide guidance and support, sound communications, and customer service principles.
  • Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.

Requirements:

  • Excellent customer service skills required.
  • Excellent communication skills required.
  • Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
  • Self-motivated and ability to work on own initiative in a high-pressure environment.
  • Willing to work variable shifts, including evenings, weekends, and public holidays.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

  • Technical Support Specialist

    3 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistRussell Tobin is seeking a skilled Technical Support Specialist to join our team in South Jordan, UT. As a Technical Support Specialist, you will be the first point of contact for our clients, providing top-notch customer service and technical support.Responsibilities:Provide phone support to clients, answering their...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistRussell Tobin is seeking a skilled Technical Support Specialist to join our team in South Jordan, UT. As a Technical Support Specialist, you will be the first point of contact for users who call our IT Service Desk.Responsibilities:Provide high-quality end-user technical support related to enterprise software and...

  • Technical Support Specialist

    2 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Technical Support SpecialistRussell Tobin is seeking a skilled Technical Support Specialist to join our team in South Jordan, UT. As a Technical Support Specialist, you will be the first point of contact for our clients, providing top-notch customer service and technical support for our enterprise software and hardware.Responsibilities:Provide phone support...

  • Technical Support Specialist

    2 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistRussell Tobin is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients who call our IT Service Desk. Your primary responsibility will be to provide high-quality end-user technical support related to enterprise...

  • Technical Support Specialist

    2 weeks ago

    South Jordan, Utah, United States NESCO Inc Full time

    Job Title: Technical Support SpecialistAt Nesco Resource, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients who call our IT Service Desk. Your primary responsibility will be to provide high-quality end-user technical support related to...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistRussell Tobin is seeking a skilled Technical Support Specialist to join our team in South Jordan, UT. As a Technical Support Specialist, you will be the first point of contact for our clients who call our IT Service Desk.Key Responsibilities:Provide high-quality end-user technical support related to enterprise software...

  • Technical Support Specialist

    2 weeks ago

    South Jordan, Utah, United States NESCO Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Nesco Resource. As a Technical Support Specialist, you will be the first point of contact for our users who call our IT Service Desk, providing high-quality end-user technical support related to enterprise software and hardware.Key...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States CallTower Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CallTower. As a Technical Support Specialist, you will be responsible for managing and supporting escalated support cases regarding our hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms.Key ResponsibilitiesManage and troubleshoot high-profile and difficult...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Cricut Full time

    Job DescriptionCricut is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Member Care department, you will be responsible for providing top-tier technical support to our customers.Key Responsibilities:Resolve complex technical issues related to Cricut products, including hardware, software, and services.Provide...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Cricut Full time

    Job DescriptionCricut is seeking a highly skilled Technical Support Representative to join our team. As a key member of our Member Care department, you will be responsible for providing top-tier technical support to our customers, resolving complex technical issues, and ensuring a seamless experience for our users.Key Responsibilities:Resolve complex...

  • Technical Support Specialist

    2 weeks ago

    South Jordan, Utah, United States JobRialto Full time

    Job Summary:The Service Desk Agent is the primary point of contact for users who require technical support. This role involves providing exceptional customer service, resolving technical issues, and ensuring a positive user experience.Key Responsibilities:• Provide high-quality technical support to users via phone, email, or online chat• Troubleshoot and...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States Cricut Full time

    Job DescriptionCricut is seeking a highly skilled Technical Support Representative to join our team. As a key member of our Member Care department, you will be responsible for providing top-tier technical support to our customers, resolving complex technical issues, and ensuring a seamless experience for our users.Key Responsibilities:Resolve complex...

  • Technical Support Specialist

    1 day ago

    South Jordan, Utah, United States Russell Tobin Full time

    Job Title: Technical Support Representative/Service Desk AgentJob Summary: We are seeking a highly skilled Technical Support Representative/Service Desk Agent to join our team at Russell Tobin. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key...

  • Technical Support Specialist

    1 day ago

    South Jordan, Utah, United States CallTower, Inc. Full time

    Job OverviewPlease review the following job details carefully.The Support Technician will be a member of CallTower's Technical Support Team.Key ResponsibilitiesManage and support escalated support cases related to CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms.Provide technical assistance and troubleshooting to resolve complex...

  • Technical Support Specialist

    4 weeks ago

    South Jordan, Utah, United States JobRialto Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at JobRialto. As a Technical Support Representative, you will be the first point of contact for our users who call our IT Service Desk.Key ResponsibilitiesProvide high-quality end-user technical support related to enterprise software and hardwareAssess, triage,...

  • Technical Support Specialist

    1 day ago

    South Jordan, Utah, United States CallTower Full time

    Job Summary:The Support Technician will be a key member of CallTower's Technical Support Team, responsible for managing and supporting escalated support cases related to CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms. This role requires a collaborative approach to customer technical support issues, working closely with fellow team...

  • Technical Support Specialist

    3 weeks ago

    South Jordan, Utah, United States Cricut Full time

    Job DescriptionCricut is seeking a highly skilled Technical Support Representative to join our team. As a key member of our Member Care department, you will be responsible for providing top-tier technical support to our customers, resolving complex issues, and ensuring their overall satisfaction.Key Responsibilities:Resolve complex technical issues related...

  • Technical Support Specialist

    3 weeks ago

    South Jordan, Utah, United States CallTower Full time

    Job Title: Support TechnicianJob Summary:The Support Technician will be a key member of our Technical Support Team, responsible for managing and supporting escalated support cases related to CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms. This role requires a collaborative approach to customer technical support issues, working...

  • Technical Support Specialist

    2 weeks ago

    South Jordan, Utah, United States JobRialto Full time

    Job SummaryThe Service Desk Agent is the primary point of contact for users who require technical support. This role involves providing exceptional customer service, resolving issues in a timely manner, and identifying opportunities to streamline processes.Key ResponsibilitiesProvide phone support to customers, demonstrating strong customer service skills...

  • IT Support Specialist

    3 weeks ago

    South Jordan, Utah, United States Veterans Sourcing Group Full time

    Job Title: IT Helpdesk SpecialistJob Summary:We are seeking a highly skilled IT Helpdesk Specialist to join our team at Veterans Sourcing Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Customer Service: Provide phone support to clients,...