Technical Support Specialist
4 weeks ago
Job Title: Technical Support Representative/Service Desk Agent
Job Summary: We are seeking a highly skilled Technical Support Representative/Service Desk Agent to join our team at Russell Tobin. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Customer Service: Respond to incoming calls and queries, ensuring a high standard of customer service and resolving issues promptly.
- Technical Support: Provide high-quality technical support related to enterprise software and hardware, assessing, triaging, and resolving incidents and requests.
- Process and System Management: Utilize knowledge base tools and available resources to resolve issues efficiently, identifying opportunities to streamline and automate service desk processes.
- Communication and Collaboration: Establish rapport and trust with end-users through a professional and empathetic approach, communicating effectively and collaborating with internal teams and stakeholders.
Requirements:
- Customer Service Skills: Exceptional customer service and communication skills, with the ability to listen attentively and respond effectively.
- Technical Expertise: Two to five years of relevant work experience in a fast-paced, complex, and high-tech environment, with a strong understanding of technology and its applications.
- Flexibility: Ability to work variable shifts, including evenings, weekends, and public holidays, with a willingness to adapt to changing schedules and work requirements.
What We Offer:
- Competitive Pay: $19.17/hour - $21.00/hour on W2.
- Opportunities for Growth: The opportunity to work with a dynamic team and contribute to process improvements, with a focus on professional development and growth.
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