Customer Service Representative

3 weeks ago

West Wyomissing, Pennsylvania, United States M&T Bank Full time
Job Summary:

As a Float Teller at M&T Bank, you will play a vital role in delivering exceptional customer service and ensuring a seamless branch experience. Your primary responsibilities will include processing a variety of financial transactions accurately and efficiently, while also providing education to customers through digital demonstrations and identifying self-service opportunities that meet their needs.

Key Responsibilities:
  • Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
  • Actively engage in lobby management, meeting and greeting customers, and proactively inquiring and taking ownership to address their immediate needs.
  • Accurately balance and process customer transactions efficiently following Bank Policy.
  • Take ownership of escalated account services issues until resolution and complete and accurately log all customer complaints in the appropriate system.
  • Transition identified sales opportunities and provide an introduction to the appropriate banking partner.
  • Complete branch-related operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
  • Process customer/account maintenance accurately.
  • Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Requirements:
  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Ability to easily travel between branches on an as needed basis.
  • Proven verbal communication skills.
  • Proven interpersonal skills.
  • Proven ability to demonstrate exceptional customer service.
  • Well-organized.
  • Proven time management skills.
  • Proven prioritization skills.
  • Proficient with internet user-level technology.

Preferred Qualifications:
  • Bilingual based on branch needs.

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