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Customer Service Representative

2 months ago

Elkton, Maryland, United States KZM Corral, LLC dba Golden Corral Full time
Job Summary

We are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities:
  • Guest Service:
    • Greet guests warmly and offer a personalized invitation to return as they leave.
    • Offer assistance to guests who may need help, ensuring their needs are met promptly and efficiently.
    • Process GC On the Go To-Go orders accurately and efficiently.
    • Provide friendly and courteous service on the phone.
    • Handle payments accurately and maintain a high level of cash handling integrity.
    • Know and follow position responsibilities as they relate to just-in-time delivery.
    • Have a thorough knowledge of menu items, prices, and buffet offerings.
  • Cleanliness:
    • Maintain a clean and organized workspace, including the vestibule, host/cashier station, and surrounding areas.
    • Assist in setting up the buffet and ensuring labels are correct.
    • Clean all buffets and surrounding areas, adhering to local health department regulations.
    • Perform daily duties and ensure cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Inform management when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensure drawer balances with daily paperwork.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong attention to detail and ability to maintain a clean and organized workspace.
  • Knowledge of food safety and sanitation procedures.
  • Ability to work a variety of shifts, including mornings, evenings, and weekends.