Senior Tax Compliance Manager

2 weeks ago

Juneau, Alaska, United States PagerDuty Full time

About the Role

PagerDuty is seeking a Senior Indirect Tax Manager to enhance our dynamic, customer-centric team. In this pivotal role, you will work collaboratively with essential business partners across various departments such as FP&A, IT, Sales, Product, Legal, and Revenue Operations to refine and optimize our global expansion processes.

Your Responsibilities

  • Establish and nurture relationships with both internal and external stakeholders at multiple leadership levels to ensure compliance with global statutory and market entry requirements.
  • Maintain a comprehensive understanding of indirect tax regulations and demonstrate a commitment to developing and executing strategies that ensure compliance with legal and regulatory standards.
  • Oversee and manage global account reconciliations for indirect tax accounts, ensuring precise and timely financial reporting.
  • Lead and facilitate indirect tax audits and inquiries, ensuring an efficient process while minimizing financial and reputational risks.
  • Identify indirect tax opportunities proactively and analyze complex tax issues related to business expansion, systems, and controls, providing independent recommendations and solutions to mitigate risks.
  • Support ERP transformation initiatives by driving the implementation of a global tax engine to accommodate our ongoing global expansion and sales tax implications.
  • Develop and implement comprehensive training materials on global VAT/GST/Sales tax, collaborating with key stakeholders to establish new processes, requirements, and policies.
  • Manage relationships with external advisors providing global indirect tax compliance services to ensure accurate and timely filings.
  • Provide guidance, coaching, and mentorship to team members.
  • Lead cross-functional finance projects and process enhancements to improve efficiencies and scale with the business.

Qualifications

Basic Requirements:

  • A minimum of 6 years of progressively technical indirect tax experience, acquired in public accounting and/or industry, with extensive knowledge of US domestic indirect taxes (Sales and Use Tax, Property Tax) and a broad understanding of international indirect taxes (VAT/GST).
  • Proven experience in successfully leading finance projects and process improvements to enhance efficiencies and business scalability.
  • Experience working across time zones and collaborating with team members in various geographic locations.

Preferred Qualifications:

  • Professional audit certification, such as Certified Public Accountant (CPA).
  • Advanced degree in Taxation or LLM.
  • Prior experience with tax software solutions like Avalara or Vertex.

Key Skills:

  • Ability to manage and research complex indirect tax (VAT/GST) concepts related to cross-border SaaS transactions with significant business impact.
  • Proficient in optimizing software tools to enhance task efficiency and reporting effectiveness.
  • Self-motivated with the capability to prioritize and manage multiple responsibilities and diverse personalities simultaneously.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Collaborative communication style, capable of working cross-functionally with individuals at various organizational levels and diverse backgrounds.
  • Exceptional written and verbal communication skills.

Compensation and Benefits

The base salary range for this position is competitive and may include additional components such as bonuses, commissions, equity, and comprehensive benefits. The salary range reflects the minimum and maximum base salary expected for newly hired employees in this role, subject to change based on work location.

About PagerDuty

PagerDuty, Inc. is a global leader in digital operations management, empowering customers to optimize costs, enhance productivity, and sustain seamless digital experiences. We are committed to fostering a diverse environment and are proud to be an equal opportunity employer.

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