Senior Customer Success AI Manager

2 weeks ago


Juneau, Alaska, United States Oracle Full time

Position Overview:
As a Senior Customer Success AI Manager, you will leverage your extensive product management expertise and profound understanding of Artificial Intelligence and Oracle technologies to guide a team of developers and supporting individual contributors. Your primary focus will be on defining and executing AI tools and efficiencies within our current Customer Success systems, as well as developing new solutions to address the evolving needs of our Customer Success organization.

Key Responsibilities:
- Oversee and manage the activities of a Customer Success Operations team dedicated to product management and development support for various teams within Customer Success, focusing on their systems and AI tooling requirements.
- Utilize your knowledge of Oracle infrastructure and AI technologies to support cross-functional initiatives aimed at process enhancement, AI integration, and tool development.
- Provide strategic direction to business units regarding initiative prioritization and the implementation of Oracle AI technologies.
- Ensure alignment of development efforts with the System Development Life Cycle and compliance standards.
- Mentor and lead a team of developers and individual contributors in both the implementation of AI solutions and the maintenance of existing Customer Success systems.

Qualifications:
- A Bachelor's degree in Computer Science or a related field in Product Management.
- A minimum of 4 years of experience in product management, with a proven track record of leading strategic, multi-functional projects.
- Demonstrated experience in managing and mentoring teams of developers and project managers, particularly in Oracle Cloud and AI technologies.

Skills and Competencies:
- In-depth understanding of AI, software development, and Oracle Cloud Infrastructure (OCI) capabilities.
- Proficiency in overseeing the implementation of AI solutions and integrations, with familiarity in Cohere and Oracle GenAI solutions, including skills in LLM and RAG integrations.
- Strong product management skills with a history of delivering complex projects on schedule and within budget.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels.
- Proven leadership and team management abilities, capable of effectively managing a geographically dispersed team.

Additional Preferred Experience:
- Familiarity with process improvement methodologies such as Lean or Six Sigma.



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