Strategic Account Executive
5 days ago
We are seeking an experienced Enterprise Client Manager to join our team. As an Enterprise Client Manager, you will be responsible for managing a portfolio of key accounts, driving revenue growth through upselling, renewals, and churn prevention, and identifying opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
About the Role:
This is a highly rewarding opportunity for a skilled professional who thrives in a fast-paced environment. The ideal candidate will have 3-8 years of experience in customer success, account management, or related client-facing roles, with a proven track record of managing high-value accounts, upselling, and achieving high retention rates. They will also have a willingness to travel 10-30% for client meetings and relationship-building.
Key Responsibilities:
- Manage Large Accounts: Oversee a portfolio of key accounts, acting as their trusted advisor to ensure long-term success and satisfaction.
- Client Onboarding: Lead the onboarding process for new clients, ensuring smooth integration and full understanding of the platform's features.
- Account Growth: Identify opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
- Renewals Retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
- Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and efficiently.
- Business Reviews: Conduct regular check-ins and business reviews with clients to showcase value and plan future opportunities for growth.
- Travel: Meet clients in person as needed (10-30% travel) to conduct in-depth business reviews, offer strategic advice, and help optimize their use of our platform.
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