Strategic Account Growth Manager
7 days ago
Coatue Management L.L.C. is a pioneering company in the fintech sector, committed to providing innovative solutions for its clients.
Job SummaryWe are seeking an experienced Strategic Account Growth Manager to lead our team responsible for managing Mercury's highest-value accounts. This senior role requires a strong background in enterprise customer relationships, strategic account management, and team leadership.
Key Responsibilities:- Strategic Team Leadership: Guide and empower a team of senior relationship managers responsible for Mercury's most valuable clients, fostering a culture that embodies quality and excellence in every interaction.
- Operational Excellence: Develop scalable processes and leverage data to drive actionable insights and impactful decision-making within CRM systems like Salesforce, staying aligned with Mercury's focus on outcome-driven results.
- Customer Retention & Growth: Maintain high retention rates, particularly for operational accounts encompassing day-to-day transactions and payments. Actively identify growth opportunities, including deposit growth and cross-selling Mercury's expanding range of financial products.
- Strategic Vision for Future Scaling: Establish and communicate a clear, long-term roadmap for Strategic Relationship Management, positioning the team to support sophisticated, finance-led clients as Mercury's customer base evolves.
- Executive-Level Partnership: Build strong relationships with C-suite clients, aligning Mercury's services with their strategic goals and advocating for client needs within Mercury's leadership team.
- Cross-Functional Collaboration: Partner with product, banking partnerships, and operations teams to build tools and services that meet client needs, acting with humility and respect for input from across the organization.
- Experience: 12+ years in Relationship Management, Strategic Account Management, Enterprise Customer Success, or a similar role, with experience managing high-value customer accounts.
- Leadership Track Record: Demonstrated success in building and scaling teams within high-growth environments, with the ability to lead through rapid change and create scalable, sustainable processes.
- Strategic & Analytical Thinker: Capable of balancing short-term operational needs with a strategic, long-term vision for Relationship Management at scale, proficient in CRM tools, and motivated by data-driven insights.
- Financial Acumen: Familiarity with corporate banking services (e.g., treasury management, venture debt) is highly valued.
- Customer-Focused Visionary: A deep understanding of engaging with executive-level clients, with a drive to rethink the customer experience in the fintech and banking sectors.
- Customer Retention & Satisfaction: High retention rates for Mercury's largest customers, with a focus on retaining operational accounts that include daily transactions.
- Revenue Growth: Clear growth in deposits and successful cross-selling of Mercury's expanding range of financial products.
- Efficient Operations: An established operational structure that streamlines processes, allowing relationship managers to focus on building value-driven client relationships.
- Structured Team Evolution: A well-defined, long-term roadmap to support complex customer needs, as Mercury's clientele evolves.
The estimated annual salary for this position is $200,000 - $250,000 based on location and industry standards.
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