Evening Front Desk Coordinator

2 months ago

Kirkland, Washington, United States Gold's Gym Full time

Position Overview:
We are seeking a dedicated individual to fill the role of Front Desk Coordinator during evening and weekend hours. This position is crucial in fostering a welcoming environment for our members and guests at Gold's Gym.

Key Responsibilities:

  • Warm Reception: Provide a friendly greeting to all members, guests, and staff, ensuring a positive atmosphere during evening and weekend shifts.
  • Access Control: Manage security and access at the gym's entrance, ensuring a safe and inviting space.
  • Check-In Efficiency: Adhere to check-in protocols, ensuring timely registration for members and guests.
  • Guest Management: Process guest registrations accurately and direct them to fitness consultants as needed.
  • Professional Communication: Handle phone inquiries with professionalism, addressing questions and relaying messages appropriately.
  • Appointment Coordination: Follow up on inquiries to confirm appointments and maintain scheduling accuracy.
  • Member Assistance: Address member inquiries and concerns promptly, upholding our service excellence standards.
  • Professional Appearance: Maintain a neat and professional look while on duty, including proper uniform attire.
  • Customer Service: Distribute towels and materials as necessary, assist with class reservations, and process retail transactions.
  • Team Collaboration: Participate in staff meetings and contribute to maintaining the front desk area in line with company standards.
  • Safety Compliance: Adhere to safety protocols and report any concerns or incidents immediately.
  • Attendance Reliability: Commit to scheduled shifts and follow company attendance policies.
  • Additional Duties: Complete other reasonable tasks as assigned by management, including light cleaning and organizing equipment.

Qualifications:

  • High School Diploma or Equivalent is required.
  • Exceptional customer service skills are essential.
  • Strong communication abilities, both verbal and written.
  • Basic understanding of accounting principles.
  • Proficient computer skills are necessary.
  • Ability to manage multiple tasks effectively.
  • Flexibility to work varied hours, including weekends and holidays.
  • Physical capability to lift up to 45lbs and stand for extended periods.
  • Commitment to the company's vision, mission, and values.
  • Adherence to all company policies and procedures.

If you are a motivated individual looking for a rewarding part-time position with competitive pay and a supportive work environment, we encourage you to consider this opportunity at Gold's Gym.

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