Front Desk Agent

4 weeks ago


Kirkland, Washington, United States Columbia Hospitality Full time
Job Summary

We are seeking a highly skilled and organized Front Desk Agent to join our team at The Heathman Hotel Kirkland. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Efficiently handle guest check-in and check-out processes, including room credits, keys, and guest issue resolution.
  • Operate the PBX and Radio paging system according to procedures.
  • Establish appropriate credit at time of guest check-in and issue room keys.
  • Manage guest issues effectively, using discretion and professionalism to resolve conflicts and consult with management as needed.
  • Conduct adequate follow-up with both guests and fellow team members.
  • Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.
Requirements
  • Previous hospitality or customer service experience preferred.
  • Previous experience in cash handling and computerized Point of Sale systems preferred.
  • Strong written and verbal communication skills required.
About Us

Columbia Hospitality is a national management and consulting company with over 25 years of experience in creating hospitality solutions and delivering exceptional experiences. We are committed to building a diverse, inclusive, and authentic workplace, and we encourage applicants from all backgrounds to apply.



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