Front Desk Agent
4 weeks ago
We are seeking a highly skilled and organized Front Desk Agent to join our team at The Heathman Hotel Kirkland. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities- Efficiently handle guest check-in and check-out processes, including room credits, keys, and guest issue resolution.
- Operate the PBX and Radio paging system according to procedures.
- Establish appropriate credit at time of guest check-in and issue room keys.
- Manage guest issues effectively, using discretion and professionalism to resolve conflicts and consult with management as needed.
- Conduct adequate follow-up with both guests and fellow team members.
- Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.
- Previous hospitality or customer service experience preferred.
- Previous experience in cash handling and computerized Point of Sale systems preferred.
- Strong written and verbal communication skills required.
Columbia Hospitality is a national management and consulting company with over 25 years of experience in creating hospitality solutions and delivering exceptional experiences. We are committed to building a diverse, inclusive, and authentic workplace, and we encourage applicants from all backgrounds to apply.
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Front Desk Representative
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Front Desk Representative
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Front Desk Representative
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Front Desk Associate
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Front Desk Associate
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Front Desk Associate
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Front Desk Coordinator
2 weeks ago
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Evening Front Desk Coordinator
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Front Desk Coordinator
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