Night Front Desk Supervisor

2 hours ago


San Antonio, Texas, United States Omni Hotels Full time
Job Title: Night Front Desk Supervisor

Location: Downtown San Antonio

The Omni La Mansion del Rio is a luxurious hotel nestled along the historic Riverwalk in downtown San Antonio. As a Night Front Desk Supervisor, you will be responsible for overseeing the front desk and audit functions, ensuring all financial transactions are verified and balanced.

Key Responsibilities:

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Be actively engaged with guests, identifying their needs and meeting them to exceed expectations.
  • Balance daily posting and revenue, and resolve inaccuracies.
  • Fully knowledgeable in all emergency procedures.
  • Distribute nightly reports.
  • Efficiently process guaranteed no-show billings.
  • Handle Express Check-outs.
  • Train and supervise Night Desk Clerks and 3rd shift Front Office staff.
  • Ensure adherence to all systems and control procedures.
  • Conduct property walk and complete overnight MOD report in absence of MOD.

Requirements:

  • Previous customer service experience.
  • Previous cash handling experience.
  • Previous hotel experience highly preferred.
  • Ability to stand for an 8-hour shift.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Ability to think clearly, quickly, and make concise decisions.
  • Ability to assist the Overnight Manager in holding the team accountable for their assigned responsibilities.
  • Ability to clearly communicate (verbal and written) with guests, associates, and vendors.
  • Must be able to work a flexible schedule to include nights, holidays, and weekends.
  • Strong computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).


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