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Front Desk Supervisor
1 month ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hotel Valencia Riverwalk in San Antonio, TX. As a key member of our front office team, you will be responsible for managing and supervising front office and guest services team members to ensure exceptional customer service and high-quality hotel operations.
Key Responsibilities- Manage and supervise front office and guest services team members to ensure Valencia Hotel Group's standards are upheld.
- Ensure guest satisfaction is met by delivering exceptional customer service and resolving any issues promptly.
- Participate in on-going training and development to enhance skills and knowledge.
- Comply with Valencia Hotel Group's standards and regulations to ensure safe and efficient hotel operations.
- Monitor and maintain regular attendance in compliance with Valencia Hotel Group's standards.
- Complete other duties as assigned by Supervisor.
- Maintain integrity of cost controls and proper maintenance of assets.
- Responsible for assisting in supervision and performance of all Front Office related operations and personnel.
- Work with Hotel/Accounting Manager to monitor Front Office quality and Daily Revenue.
- Supervise hotel and monitor other departments.
- Maintain quality control of service to be five-diamond.
- Handle guest situations with problem-solving skills.
- Ensure the quality of the environment is clean and up to standards.
- Handle special projects and reports in a timely and consistent manner.
- Check guests in and out.
- Answer questions and offer information and assistance.
- Update information in the computer system as needed.
- Follow checklist for required duties and timeliness.
- Cashier functions and handling of cash.
- Communicate with other departments to fulfill guests' needs.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.
- Record all guest request items and deficiencies into the appropriate tracking system.
- Be aware of all daily meeting/events and their locations.
- May need to assist with a parking/retrieving guest vehicles.
- Respond to emergency situations calmly and effectively, per hotel guidelines.
- Hotel Operations or Customer Service experience preferred.
- Communicates effectively with others.
- Works productively with a team.
- Effective multitasking skills.
- Composure and patience under pressure.
- High school or equivalent education required.
- Prefer hotel experience and background.
- Food Handler's Certification.
- TABC Certification.
- Valid Driver's License.
- BENEFITS:
- Medical, Dental, Life insurance.
- Paid Time Off.
- Paid Community Service Days.
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
