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Front Desk Associate

2 months ago

Minneapolis, Minnesota, United States Lafrance Hospitality Full time
Front Desk Associate Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Lafrance Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, ensuring accurate information is recorded and special requests are fulfilled.
  • Answer phone calls and respond to guest inquiries in a professional and courteous manner.
  • Process payments and handle guest accounts in accordance with hotel policies and procedures.
  • Maintain a clean and organized front desk area, ensuring a positive impression for our guests.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.

Lafrance Hospitality offers a competitive salary and benefits package, including health, dental, and 401(k) plans. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.