Front Desk Associate
4 weeks ago
At Sherman Associates, we're seeking a skilled and friendly Front Desk Associate to join our team at Aloft Minneapolis. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:- Register and book guests, verifying reservation details and ensuring accurate payment processing
- Operate kiosk systems to assist guests and manage front desk operations
- Answer inbound calls and respond to guest inquiries in a professional and courteous manner
- Provide expert knowledge of hotel facilities and local attractions to enhance the guest experience
- Maintain accurate records and reports, including house bank and retail transactions
- Process guest luggage claims and ensure overall cleanliness and condition of the hotel
- Respond to guest complaints and concerns in a respectful and efficient manner
- 1-3 years of experience in a similar public contact position, preferably in hospitality or retail
- Basic computer knowledge and proficiency in Hilton/OnQ systems (preferred)
- Strong communication and interpersonal skills, with a passion for delivering exceptional guest experiences
- Ability to work a varied schedule, including weekends and holidays
- Fully paid short-term disability and life insurance
- Fully vested 401(k) company match program
- 9 paid holidays and Starbucks and hotel discounts
- Charitable giving strategy with corporate match
Sherman Associates is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
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